Oracle Seibel CRM

Siebel delivers a combination of transactional, analytical, and engagement features to manage all customer-facing operations. With solutions tailored to more than 20 industries, Siebel CRM delivers comprehensive on premise and on demand CRM solutions that are tailored industry solutions with role-based customer intelligence and pre-built integration.

FEATURES AND BENEFITS 1. Automate sales processes, enabling your salespeople to be more efficient, focus on customers and close more deals 2. Provide salespeople with a choice of easy-to-use interfaces and the flexibility to work the way they do—with complete access, anytime and anywhere 3. Improve interaction with customers, by giving everyone in the organization access to one single source of truth via a customer repository 4. Enable salespeople and managers to access advanced analytics to improve pipeline visibility and forecast more accurately

Introduction
Introducing Siebel Applications
    •	Implementing Siebel Applications
    •	Using the Siebel Client
    •	Working with Data in the User Interface

Server Architecture
    •	Exploring the Siebel Architecture
    •	How Clients Access Seibel Data
    •	Introducing Server Administration
    •	Server configuration and Management

Security
    •	Securing Siebel Implementations
    •	Controlling Access to views
    •	Controlling Access to Customer Data
    •	Creating the Company Structure
    •	Controlling Access to Master Data

Exploring Siebel Applications
    •	Understanding object Definitions behind a Siebel Applications
    •	Understanding Siebel Tools to Examine Object Definitions
    •	Understanding the Siebel Data Model
    •	Understanding Business Components
    •	Understanding Party Business Components
    •	Understanding Business Objects

Configuration
    •	The Configuration Process
    •	Managing Object Definitions
    •	Editing and Compiling Object Definitions
    •	Understanding the Physical User Interface
    •	Configuring Applets
    •	Configuring Applications, Screens and Views
    •	Configuring Drilldowns
    •	Configuring Business Components and Fields
    •	Creating business Components and Fields
    •	Configuring Pick Lists
    •	Using OOTB User Properties
    •	Configuring Multi-Value groups
    •	Extending the Seibel Database
    •	Real Time Scenarios

Workflow manager
    •	Understanding Siebel Event models
    •	Using Siebel State Model
    •	Introducing Siebel Workflow
    •	Deploying Workflow Processes
    •	Invoking Workflow Processes
    •	Understanding Interactive and Long-Running Flows

e-Script
    •	Server script
    •	Applet level
    •	BC level
    •	Application and Business services level

eRoadmap methodology 
    •	Definition stage
    •	Discovery stage
    •	Design stage
    •	Configure stage
    •	Implement
    •	Deploy stage

Introduction to Siebel Testing
	•	Introduction to Siebel Testing

Career Guidance
    •	Career Guidance